At Cuddle Gently, we are committed in delivering your orders to you as soon as possible. Ready stocks shall be delivered to you within 5-10 working days and preorder/customised items will be advised further.
Once your orders are ready, our team will be in touch with you via WhatsApp to schedule on your preferred delivery date and time. Delivery is done by in-house drivers and no orders will be delivered till scheduled. Leaving outside door is strongly not advisable. If insist, we are not obligated to be responsible to any thing that may happen after.
ALL orders are final once you have placed them. You will not be able to amend orders, combine orders or change delivery options. Change of mind will not be entertained and refund will only be processed as store credit or otherwise stated.
PERSONALIED ITEMS are strictly non-refundable in ANY circumstances.
Once your orders are ready, our team will be in touch with you via WhatsApp to schedule on your preferred delivery date and time. Delivery is done by in-house drivers and no orders will be delivered till scheduled. Leaving outside door is strongly not advisable. If insist, we are not obligated to be responsible to any thing that may happen after.
ALL orders are final once you have placed them. You will not be able to amend orders, combine orders or change delivery options. Change of mind will not be entertained and refund will only be processed as store credit or otherwise stated.
PERSONALIED ITEMS are strictly non-refundable in ANY circumstances.
ISLANDWIDE SHIPPING
Orders above $150 will be entitled of free islandwide shipping.
$15 applies if order below $150.
During sale windows and festive season, please expect an additional delay of 3-5 business days on top of usual 5-10 working days due to the immense surge of orders and uncertainties.
Do take note that drivers are ONLY responsible to send your items to your doorstep and NOT obligated to carry into the house/room. Kindly assist to arrange own manpower to bring into your house/room else $15 charges will be incurred for this extra service. We seek your kind understanding on this matter
Multi storeys house:
Do take note that drivers are ONLY responsible to send your items to your doorstep and NOT obligated to carry into the house/room. Kindly assist to arrange own manpower to bring into your house/room else $15 charges will be incurred for this extra service. We seek your kind understanding on this matter
Multi storeys house:
- A surcharge of $20 (per floor) and $10 (per item) if require to carry item to upper floor within the house. Eg: two shelves to 2nd storey, $20 (two shelves) and $20 (2nd floor) sums up a total of $40 for the service.
- Non-Lift HDB property: $25 per floor.
ASSEMBLY SERVICE
Assembly service is available. Please let us know if you need the service.
The service is charged per items.